These terms are a contract between you and Relay Labs Ltd, 35 Lower Sherrard Street, Dublin, Ireland (“SlipStream”, “we”) governing your use of the SlipStream websites, app, and browser extension (the “Service”). By creating an account or using the Service you agree to them. If you are a consumer in the EU, nothing in these terms limits rights you have under law that cannot be waived.
1. What SlipStream is
SlipStream is an AI-assisted growth tool for YouTube creators. It analyses your channel’s own audience-retention and click-through data (with your permission, via read-only YouTube APIs) and generates insights, scripts, titles, thumbnail scores, and research to help you plan your next video. SlipStream is an independent product and is not affiliated with, endorsed by, or sponsored by YouTube or Google.
2. Your account
- You must be at least 16 years old; if you are under 18, you need a parent or guardian’s permission.
- You sign in with Google and are responsible for activity on your account.
- You must own, or be authorised to manage, any YouTube channel you connect.
- One person per account; you may not share, sell, or transfer it.
3. YouTube API Services
The Service uses YouTube API Services. By using SlipStream you agree to be bound by the YouTube Terms of Service. Our access is read-only: we cannot change anything on your channel. Our Privacy Policy explains what YouTube data we store and how to revoke access at any time via your Google security settings.
4. Acceptable use
You agree not to:
- break the law, infringe anyone’s rights, or use the Service to create unlawful, defamatory, or infringing content;
- probe, scrape, overload, or disrupt the Service, or access it by any automated means other than our published interfaces;
- reverse engineer the Service except where law permits, resell it, or offer it as your own service;
- connect a channel you are not authorised to manage, or use the Service to violate YouTube’s policies;
- attempt to extract or misuse other users’ data.
5. Your content, our service
You keep what’s yours. You retain all rights in content you upload (thumbnails, prompts, topics) and in your channel data. You grant us a limited licence to host and process that content solely to operate and improve the Service as described in the Privacy Policy.
Generated output is yours to use. To the extent we hold any rights in output the Service generates for you (scripts, titles, insights, scores), we assign them to you on creation. You are responsible for how you use output, including checking it before publishing.
AI can be wrong. Output is generated by AI models from your data and your prompts. It can be inaccurate, incomplete, or unsuitable for your audience. It is advice to consider, not a promise: we do not guarantee views, subscribers, retention, revenue, or any particular outcome for your channel.
6. Plans, billing, and the right of withdrawal
- The Service offers a free tier and paid subscription plans, billed monthly or annually. Prices are shown before you pay, including VAT where applicable.
- Payments are processed by our payment provider as merchant of record; their checkout terms apply to the transaction itself.
- Subscriptions renew automatically until cancelled. You can cancel at any time, effective at the end of the current billing period; we do not refund partial periods except where the law requires.
- EU 14-day right of withdrawal: as a consumer you may withdraw from a new subscription within 14 days of purchase without giving a reason, for a full refund. If you ask us to start the paid service immediately, you acknowledge that once the service is fully performed — and, for ongoing subscriptions, to the extent already performed — the right of withdrawal is correspondingly reduced, as provided by the Consumer Rights Act 2022 and Directive 2011/83/EU. To withdraw, email tomi.vida@gmail.com within the 14 days.
- We may change plan prices with at least 30 days’ notice, effective from your next renewal — you can cancel before it applies.
7. Third-party services
The Service depends on third parties we do not control — YouTube/Google APIs, AI model providers, hosting, and payments. If a third party changes or withdraws something we rely on (for example, an API or quota), we may have to change or suspend the affected feature; where the change materially degrades a paid plan, section 9 applies.
8. Availability and support
We work to keep the Service available and performant but do not promise uninterrupted availability. Planned maintenance and factors outside our control (section 7) can interrupt it. Support is provided by email at tomi.vida@gmail.com.
9. Changes to the Service and these terms
SlipStream evolves: we add, change, and remove features. For consumers, where the Digital Content Directive (2019/770, as implemented by the Consumer Rights Act 2022) applies, we will only modify the Service beyond what is needed to keep it in conformity where these terms allow it, with a valid reason, at no extra cost to you, and — for changes that negatively and more than minimally affect you — with advance notice and the right to terminate and receive a pro-rata refund. We may update these terms; material changes will be notified at least 30 days in advance, and continued use after that constitutes acceptance.
10. Suspension and termination
- You can stop using the Service and delete your account at any time; deletion follows the Privacy Policy.
- We may suspend or terminate accounts that materially breach these terms (including acceptable use), with notice and a chance to remedy where reasonable; immediately where the breach is serious, unlawful, or endangers the Service or others.
- Sections that by nature survive termination (content ownership, liability, governing law) survive.
11. Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded under Irish law — and nothing affects a consumer’s statutory rights and remedies, including those under the Consumer Rights Act 2022 (conformity of digital services, repair, price reduction, termination).
Subject to that: we are liable for damage we cause deliberately or by gross negligence; for ordinary negligence we are liable only for foreseeable damage typical of this kind of contract. We are not liable for loss of profits, revenue, or data of business users, and for business users our total liability in any 12-month period is capped at the amounts you paid us in that period (or €100 on the free tier). Your statutory rights as a consumer are not affected by this paragraph.
12. Governing law and disputes
These terms are governed by the laws of Ireland. Disputes go to the Irish courts — except that if you are a consumer resident in another EU member state, you keep the protection of the mandatory rules of your home country and may bring or defend proceedings there. Before going to court, contact us at tomi.vida@gmail.com — most issues are fixable within days.
13. General
If part of these terms is found invalid, the rest stays in force. A failure to enforce a term is not a waiver. You may not assign these terms; we may assign them to a successor of the business with notice to you. These terms and the Privacy Policy are the entire agreement between us about the Service.
Effective 8 July 2026. Questions about these terms: tomi.vida@gmail.com.